Digital Etiquette and Communication

What you will learn

Understanding the basic principles of digital communication
Identifying and exploring different communication channels
Learning how to adapt your communication style to different contexts and interlocutors
Becoming familiar with best practices in digital etiquette
Understanding the impact of digital communication on online reputation and image
Resolving online conflicts effectively
Identifying the challenges of communicating with remote teams

Description

In this course, "Digital Etiquette and Communication", participants will learn the basic principles of digital communication and how it compares to face-to-face interaction. They will explore various communication channels and learn how to differentiate and adapt their communication style to different contexts and interlocutors. The course will also address best practices in digital etiquette, the impact of communication on online reputation, and techniques for managing online conflict. Additionally, the challenges and strategies for effective communication within remote teams will be discussed, with a focus on maintaining team engagement and morale.

Assessment and certification

At the end of each module, in order to assess your progress, there will be a mandatory learning assessment, which will be worth 50% of the final grade.

At the end of the course, there will be a Final Evaluation Test, worth 50% of the final grade.

Course plan

Part 1 | Introduction to digital communication, etiquette and variations in communication channels
Module 1 - Basic principles of digital communication
· Basic principles of digital communication
Module 2 - Communication channels and forms of communication
· Variations in communication channels:
· Verbal (vs. Non-verbal) and synchronous (vs. asynchronous) communication:

Part 2 | Adaptation and Etiquette
Module 3 - Adapting your communication style
· Adapting to different contexts
· Adapting to different interlocutors
Module 4 - Digital communication etiquette
· Digital communication etiquette

Part 3 | Impact of digital communication on online reputation and image, managing online conflict
Module 5 - Online reputation and image
· Online reputation and image
Module 6 - Managing online conflict
· Managing online conflict

Part 4 | Digital communication within remote teams
Module 7 - Challenges of communicating within remote teams
· Challenges of communicating within remote teams
· Team interaction

Organizations

Academia Portugal Digital (Portugal Digital Academy)

License

License for the course content

Attribution-NonCommercial-NoDerivatives

You are free to:

Share — copy and redistribute the material in any medium or format

Under the following terms:

Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
NonCommercial — You may not use the material for commercial purposes.
NoDerivatives — If you remix, transform, or build upon the material, you may not distribute the modified material.